Refund Policy

Last updated: 15 January 2026

We aim to provide high-quality products and services. Please read this Refund Policy carefully before making a purchase.

1. General Policy

All sales are final unless otherwise stated. Refunds are provided only under the specific conditions outlined in this policy.

2. Digital Products & Services

Due to the nature of digital products and services (including but not limited to design work, digital files, downloads, subscriptions, or access-based services), we do not offer refunds once delivery has begun or access has been granted.

If you experience a technical issue that prevents proper use of the product or service, please contact us and we will make reasonable efforts to resolve the issue.

3. Physical Products

For physical goods, refunds or replacements may be issued if:

The item is defective
The item is damaged during shipping
The incorrect item was delivered

Requests must be submitted within 7 days of receiving the product, along with proof of purchase and relevant evidence (such as photos).

We do not accept refunds for:

Change of mind
Normal wear and tear
Damage caused by misuse or mishandling

4. Cancellations

Orders or services may be cancelled before work has started or before the item has been shipped. Once work has commenced or the item has been dispatched, cancellations are not eligible for a refund.

5. Refund Processing

Approved refunds will be processed using the original payment method. Refund processing times may vary depending on your payment provider.

6. Non-Refundable Fees

Certain fees, including transaction fees, processing fees, or administrative costs, may be non-refundable.

7. Contact Us

If you believe you are eligible for a refund or have questions regarding this policy, please contact us at: sales@trustori.co